These Terms and Conditions regulate the ordering, payment, delivery and return of products purchased from the clothing shop.
By placing an order, the customer accepts these Terms and Conditions.
Product prices are stated next to each product. The customer is responsible for the shipping costs indicated during the ordering process.
2. Orders and Payment
An order will be processed after the shop has received the full payment for the purchased goods, including the shipping fee.
Payment must be made within the period specified by the shop.
If payment is not received, the shop may cancel the order.
3. Shipping
The order will be shipped within 7 days after the full payment, including the shipping fee, has been received and credited to the shop's account.
The shipping period may be extended due to circumstances beyond the shop's control. The customer will be informed accordingly.
The shop is not responsible for delays occurring after the parcel has been handed over to the shipping carrier.
4. Returns
The customer may return the purchased product within 14 days, subject to applicable statutory consumer rights.
The returned product must be unused, undamaged, clean and accompanied by all original tags and included accessories or components.
The product must not show signs of use beyond what is necessary to inspect its nature, characteristics and functioning.
The product must be properly secured and packaged for return shipment.
The cost of return shipping is borne by the customer, unless applicable law provides otherwise.
After receiving and inspecting the returned product, the shop will refund the relevant amount within 7 days of receiving the return, subject to applicable law.
The refund will normally be made using the same payment method used for the original purchase, unless another method has been agreed with the customer.
5. Open Orders / Storage
If the customer wishes to keep a parcel or order open for additional purchases, the maximum storage period is 7 days.
After 7 days, the customer is required to pay the shipping cost and have the parcel shipped.
Additional storage fees may apply after the 7-day period if such fees have been agreed with the customer in advance.
6. Complaints
If the customer receives defective, damaged or incorrect goods, they should contact the shop and describe the problem.
Complaints will be handled in accordance with applicable consumer protection laws.
7. Final Provisions
Matters not covered by these Terms and Conditions shall be governed by the applicable laws.
These Terms and Conditions are effective from the date of publication.